BOOKING TERMS AND CONDITIONS
Fees may only be paid in advance through the website booking system. We do not accept payment on the day, with the exception of payments made by Ochre Print Studio Members and this is only by prior agreement.
Booking Courses at Ochre Print Studio
Fees for courses, course refunds and cancellations
1. BOOKINGS
1.1 To secure a place on one of our courses you may book through the website and pay the full amount of the course fee via our PayPal account, which also offers the ability to pay using a debit or credit card. In very exceptional circumstances you may arrange payment by bank transfer. Your place on the course is not confirmed until full payment has been received. The course fee must be received before the commencement of the course.
1.2 The course fee will include the cost of all basic materials. Additional materials (ie extra paper and/or plates etc) are available to purchase from the studio shop. We no longer accept cash in the studio. Payments may be taken using the chip and pin machine.
2. CANCELLATIONS BY YOU
2.1 If cancellation occurs with three weeks or more notice, we will provide you with a full refund but Ochre Print Studio reserves the right to deduct a £10 administration fee from the course price paid.
2.2 If cancellation occurs with more than two weeks but less than three weeks notice – we will transfer you to a course of the same value or provide you with a 50% refund, the remaining 50% being forfeited. The exception to this would be if the place on the course is taken by someone on a reserve list and, in these circumstances, Ochre Print Studio reserves the right to deduct a £10 administration fee from the course price paid.
2.3 If cancellation occurs less than two weeks prior to the commencement of the course we will not give a refund or provide a transfer and the full fee paid is forfeited. The exception to this would be if the place on the course is taken by someone on a reserve list and, in these circumstances, Ochre Print Studio reserves the right to deduct a £10 administration fee from the course price paid.
2.4 Courses bought as gifts are subject to the same cancellation policy.
2.5 Friends and family may attend in your place for any course providing we have been given 24-hours notice before the course commences. You will need to provide us with the name and contact details of anyone attending in your place.
2.6 In exceptional circumstances, when a place is cancelled at short notice, no refund will be paid but Ochre Print Studio may consider issuing a voucher to the value of the course fee paid, less a £10 administration fee. This voucher to be valid for one year from issue.
Booking Open Access Sessions at Ochre Print Studio
Open Access Session Fees may be cancelled at any time up to 24 hours prior to the session. Cancellations any later than this are subject to a £10 fee and non-attendance without a cancellation is subject to the full open access fee of £30.
Courses – Cancellations by Us
All our courses have a minimum attendance level and may be cancelled if too few bookings are received. We reserve the right to cancel a course at any time subject to the students already booked on the course receiving by their own choice either a full refund, transfer to a similar course of the same value or a gift voucher to the same value.
Open Access – Cancellations by Us
We reserve the right to cancel Open Access Sessions in exceptional circumstances. We will at all times endeavour to contact and give adequate warning to those who have booked a session.
3. MEMBERSHIP
In consideration for becoming a member of Ochre Print Studio, the member waives and indemnifies its owners, directors, managers, contractors and volunteers from any and all claims of personal injury, damages or losses of any kind that may arise from use of the facilities based at Lockwood Centre, Guildford.
Those signing up for membership of the studio will agree to abide by the rules and regulations of Ochre Print Studio including all Health & Safety and security procedures.
4. Storage and handling of data
By entering your details on this form you agree with the storage and handling of your data by this website.
Ochre Print Studio does not and will not share, sell, license or distribute personal customer information to any third-party for any purposes; commercial or otherwise. All personal customer information is treated in the strictest confidence.
If you wish to see our Privacy Policy please click here.
If you choose to create an account you will be able to edit your details or delete your account by logging in on MY ACCOUNT page.
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Ochre Print Studio
Lockwood Day Centre
Westfield Road
Slyfield Industrial Estate
Guildford
Surrey GU1 1RR
Tel: 07539 935312
Email: info@ochreprintstudio.co.uk
